Work Experience

Customer relationships.
Commercial ownership.

From an established customer portfolio to the first go-to-market processes at a startup. Here's where I've worked and how I approach the work.

Vistana / AI infrastructureFounding GTM · 2026–present

Turning compute requirements
into commercial opportunities.

AI teams need GPU capacity that fits their workload, timeline, and budget. My job has been to connect those requirements with a workable supply option.

The problem

A GPU model alone doesn't define a usable solution. Buyers also need the right configuration, location, networking, contract term, and deployment date.

My contribution

I built outbound campaigns, ran buyer discovery, sourced capacity from providers, and coordinated quotes, pricing, follow-up, and contract discussions.

The commercial challenge

Customer protections and supplier funding requirements can pull in different directions. A compelling price doesn't resolve every concern about delivery or upfront payment.

Inside the work: how I qualify an opportunity +
  1. Understand the workload. GPU model, quantity, topology, networking, and deployment requirements.
  2. Confirm the buying constraints. Budget, start date, location, term, and payment expectations.
  3. Match supply to the need. Compare provider capacity, pricing, and readiness before shaping a proposal.
  4. Move the conversation forward. Coordinate commercial questions and internal stakeholders.

What this taught me: Technical fit and commercial fit need to be qualified together. Interest in a proposal is a step in the process; it isn't a closed deal.

This case study describes my process. It does not claim closed revenue or disclose customer identities.

Explore Vistana ↗
Cogent Communications / B2B telecomRegional Account Manager · Feb 2024–Jun 2026

Owning the relationship.
Finding room to grow.

150+Customer accounts managed
$830K+ARR portfolio
$3KMonthly MRR quota

Customer ownership

Primary point of contact for customer questions, issue resolution, check-ins, and ongoing account relationships.

Commercial responsibility

Prospecting, discovery, closing, onboarding, renewals, and identifying relevant upsell and cross-sell opportunities.

What I bring forward

Experience balancing a large book of business with new business development, while coordinating internal resources around customer needs.

SpringML / EgenGrowth Marketing Intern · Jul–Sep 2022

Making prospecting more informed.

Analyzed Salesforce data to build TAM reports and visualizations used by 20+ account executives. Supported outbound outreach, market research, and competitive analysis.

02 / Interactive customer lab

Which account
needs attention first?

Explore a sample portfolio and select an account to see the signals, my proposed response, and a meeting plan.

Portfolio demonstration · Fictional companies and data. Recommendations illustrate an approach to account management; they are not results from my former customers.

Sorted by lowest health score first.

How the score works +

Score = 50% utilization + 30% sponsor engagement + 20% support health. Engagement is 100 for a meeting in the last 14 days, 60 for 15–30 days, and 20 beyond 30 days. Support health starts at 100 and loses 25 points per unresolved high-priority issue, with a floor of zero.

Below 60 is “At risk”; 60–79 is “Watch”; 80+ is “Healthy.” This is a transparent heuristic, not a validated prediction of churn. Renewal timing determines urgency; it does not change the score.

Let's talk

Want to talk through the work?

I'd love to discuss how I'd approach your customers and their goals.